At Uptown Pokies (“Casino,” “Uptown Pokies,” "we," "our," or "us"), we recognise the importance of protecting your personal data. This Privacy Policy describes how we handle your personal information, from the moment you interact with our services, through the duration of your account, and as required thereafter.
We recommend you read this policy thoroughly. By using our services, you acknowledge and accept the practices described herein.
SUMMARY OF PRINCIPLES
Our privacy practices are guided by these core commitments:
- Transparency: We explain what data we collect and how we use it.
- Respect: We use your data responsibly and limit disclosure.
- Security: We apply industry-standard safeguards to protect your information.
- Control: We empower you with choices about your data.
CATEGORIES OF INFORMATION WE COLLECT
We collect information that enables us to provide a secure and enjoyable gaming experience. This includes:
Information Provided by You:
- Registration Details: Full name, contact information, date of birth, payment details.
- Verification Data: Identity documents, proof of residence, and other verification materials.
- Customer Interactions: Communications with our support team, promotional participations, and survey responses.
- Preferences: Choices related to communication preferences and marketing consents.
Information Collected Automatically:
- Technical Identifiers: IP address, device details, browser type, operating system.
- Usage Data: Website navigation patterns, game history, access times.
- Cookies & Tracking Technologies: Data to personalise your experience, enhance security, and improve our services.
Information from Third Parties:
- Verification partners or payment processors may provide additional data to validate your identity or transaction details.
HOW AND WHY WE USE YOUR INFORMATION
We process your data for legitimate and lawful purposes, including:
- Account Creation and Management: To establish, verify, and maintain your account.
- Transactional Purposes: To securely process deposits, withdrawals, and bonus credits.
- Compliance and Legal Obligations: To meet requirements related to anti-money laundering, responsible gambling, and tax laws.
- Customer Support: To respond to your inquiries and provide service updates.
- Platform Security: To detect and prevent fraudulent activity and protect user accounts.
- Promotional Activities: To inform you of offers and new games, subject to your consent.
- Service Optimisation: To analyse site usage and improve performance.
When consent is the legal basis, you may withdraw it at any time by contacting us.
INFORMATION SHARING PRACTICES
We treat your personal data with strict confidentiality. Disclosure only occurs in the following circumstances:
- Service Providers: Reliable third parties assisting with payments, data hosting, and customer support.
- Regulatory and Legal Bodies: When disclosure is necessary to comply with laws, court orders, or lawful investigations.
- Corporate Events: In the event of mergers, acquisitions, or reorganisations, your data may be shared with prospective parties under appropriate confidentiality terms.
- With Your Consent: For purposes beyond those listed, we will seek your explicit permission.
We do not sell or rent your data.
INTERNATIONAL DATA PROCESSING
Your information may be processed outside your country of residence. Where this occurs, we implement recognized legal mechanisms to ensure your data remains protected.
DATA RETENTION POLICY
We retain personal data only for as long as necessary to:
- Fulfil the purposes described in this policy.
- Meet regulatory and legal obligations.
- Maintain business records and resolve potential disputes.
Once data is no longer required, it is securely erased or anonymized.
YOUR RIGHTS REGARDING PERSONAL INFORMATION
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your data.
- Correction: Update inaccurate or incomplete information.
- Erasure: Request deletion of your data, where legally permissible.
- Restriction: Limit processing of your data in certain circumstances.
- Objection: Object to data processing, including direct marketing.
- Portability: Request your data in a portable format.
- Withdraw Consent: Withdraw consent for processing activities relying on your agreement.
To exercise any of these rights, contact us at
COOKIE PRACTICES AND TRACKING TECHNOLOGIES
We use cookies and related technologies to:
- Maintain your session and account security.
- Remember your preferences and personalise your experience.
- Analyse site performance and improve usability.
- Deliver promotional content, if applicable.
You can control your cookie preferences through your browser settings. Please be aware that disabling certain cookies may affect site functionality.
PROTECTING YOUR DATA
We employ advanced measures to secure your data, including:
- Encryption of sensitive transactions.
- Secure server environments with restricted access.
- Continuous monitoring for potential vulnerabilities.
While we strive for robust security, no system is immune to risk. In the event of a data breach likely to impact your rights, we will notify you and the appropriate authorities in accordance with the law.
POLICY ON MINORS
Our services are intended solely for persons of legal gambling age, typically 18 years or older. We do not knowingly collect data from minors. If we become aware that a minor has provided personal information, we will promptly delete such data.
CHANGES TO THIS POLICY
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and significant changes may be communicated through additional means, such as email notifications.
Your continued use of our services after updates constitutes acceptance of the revised policy.
CONTACT US
If you have questions about this policy or wish to exercise your data rights, please contact our Privacy Team:
Email:
We are committed to handling your privacy concerns with diligence and transparency.
Thank you for placing your trust in Uptown Pokies. We remain dedicated to ensuring your gaming experience is secure and respectful of your privacy.
Version 1.0
Effective date: 9 April, 2025